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John: Hello, I would like to speak with someone in the marketing department, please.
maria olinda alencar: Good morning, I am afraid I didn’t hear that, could you repeat please?
John: I would like to speak with someone in the marketing department, please.
maria olinda alencar: I am sorry but you were transferred to the wrong department.
John: Could you be so kind as to transfer me again?
maria olinda alencar: Certainly, but could you give me your name, company name and tell me the reason you are calling, please?
John wanted to speak with Mr. Brown but wasn’t transferred to the right office.