Dealing with complaints

Laura is calling customer service about a problem she is facing with her new computer.

maria olinda alencar

maria olinda alencar (61)

maria olinda alencar
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Customer Service: Customer service, this is Alex speaking what can I do for you?
maria olinda alencar: Hello Alex, I just bought my new computer but it does not seem to turn on.
Customer Service: I am sorry to hear that. Obviously there is a problem. Could you please give me more details?
maria olinda alencar: Well, it just shut down and I cannot turn it on again, I would like a refund. This is unacceptable!
Customer Service: I understand your situation. Your computer is still covered by the warranty. If you can just bring it back, we can either exchange or fix it.
maria olinda alencar: I will bring it tomorrow. Thank you for your help.