Dealing with communication problems

John wanted to speak with Mr. Brown but wasn’t transferred to the right office.

kefra

kefra (57)

kefra
I speak:
French
I learn:
English
Busuu berries :
36623

John: Hello, I would like to speak with someone in the marketing department, please.
kefra: Good morning, I am afraid I didn’t hear that, could you repeat please?
John: I would like to speak with someone in the marketing department, please.
kefra: I am sorry but you were transferred to the wrong department.
John: Could you be so kind as to transfer me again?
kefra: Certainly, but could you give me your name, company name and tell me the reason you are calling, please?