Thanks for having a look at our Paid Services Terms. For us transparency is very important so our full Paid Services Terms are set out below, but to make it easier for you here is a short overview of the most important points:

  • In order to be able to pay for our paid services you must be a registered user with busuu.
  • An overview of all our paid services and their specific terms can be found in clause 3 below.
  • If you purchase a Premium membership, it will renew automatically for the initial time period purchased, but you can cancel it at any time by going to "Settings" and then “Subscription” within the Site. You will then still enjoy premium access until the end of the period you’ve paid for
  • You will always find the most current version of our terms here.

We hope you enjoy our services and that you improve your language skills with busuu!


Welcome to busuu (the "Site"), an online community for learning languages. The Site is owned and operated by Busuu Limited, an English limited liability company with company number 08172044 and with its registered address at 3rd Floor, 10 East Road, London, N1 6AD, United Kingdom ("busuu").


    1. The terms and conditions included in this document (the “Paid Services Terms”) apply to elements of the Site and the Service that are provided by busuu in exchange for a fee (“Paid Services”). The Terms of Service (which are available apply to the Paid Services in addition to these Paid Services Terms, but if there is any contradiction between them, the position set out in these Paid Services Terms will apply. Words beginning with capital letters which are not defined in these Paid Services Terms are defined in the Terms of Service.
    2. By purchasing and/or using any Paid Service, you (“you”) confirm that you have read, understand and agree to be bound by these Paid Services Terms. You also confirm that you are either at least 18 years old or, if you are younger than 18, that you have the permission of your parent or legal guardian, who will take responsibility for your compliance with these Paid Services Terms.
    3. If you do not agree to comply with these Paid Services Terms, do not purchase, renew, use or access the relevant Paid Service(s). However, you may continue to use busuu’s non-paid services provided that you continue to comply with the Terms of Service.
    4. Each of the Paid Services shall, for the purposes of the Terms of Service, be regarded as “Content” which forms part of the Service.

    1. In order to purchase and/or use a Paid Service, you must:
      1. be a registered user of the Site (a “User”); and
      2. pay the relevant fees.
    2. Please note that certain of the Paid Services require computer equipment with particular characteristics, and such requirements are set out in clause 3 as part of the terms relating to such Paid Services.

    Paid Service name


    Access type

    Length of access

    Refund Policy

    Specific terms

    Premium  Services

    A series of additional features and exclusive content made available by busuu on the Site.

    Recurring subscription

    1 day, 1 month, 6 months, 12 months or 24 months

    7-Day Money Back Guarantee

    Cancellation possible at any time by going to “My subscription” on the Site. After cancellation, you will still have access for the remaining time you have already paid for.

    Gift Vouchers

    A gift voucher for the use of the Premium Services by another person.

    One-off purchase

    As per the length of subscription period purchased.

    7-Day Money Back Guarantee if Gift Voucher has not been redeemed yet


    Grammar Guides

    Grammar Guides produced by PONS or Collins, (depending on your native language), which are made available online on the Site and are fully integrated into the other learning materials within the Service.

    One-off purchase

    12 months

    7-Day Money Back Guarantee

    There are Grammar Guides for different languages, each of which must be purchased separately. Premium members receive a 10% discount on the price of the Grammar Guides.

    Business Course

    A set of bespoke units in English and Spanish for specific business situations.

    One-off purchase

    12 months

    7-Day Money Back Guarantee

    Premium members receive a 10% discount on the price of the Business Courses.

    London Central Video Course

    A set of video units for English level A1 learners.

    One-off purchase

    12 months, unless you are a Premium member.

    7-Day Money Back Guarantee

    Premium members receive London Central Video Courses free of charge for the duration of their Premium membership.

    Travel Course

    A set of units, available in all 12 languages on the Site, covering specific travel topics.

    One-off purchase

    12 months, unless you are a Premium member.

    7-Day Money Back Guarantee

    Premium members receive Travel Courses free of charge for the duration of their Premium membership.

    Live Lessons

    Language lessons of 30 minutes each via video chat with a qualified trainer, at your preferred time.

    One-off purchase of packages of lessons.

    Lessons must be used within 12 months of purchase

    7-Day Money Back Guarantee provided that no lesson has been scheduled.

    Otherwise no refund even if lessons have not been used.

    If you specify the trainer you would like, the timing of the lessons will be subject to the availability of the trainer.

    In order to participate in Live Lessons, you must have a stable high-speed internet connection and computer equipment with flash player, sound and a microphone.

    GSET Global Scale of English Test

    The Global Scale of English Test (GSET) is a scientifically designed, accurate test to measure your English level, from complete beginner right through to advanced. The duration of the test is 35 minutes.

    One-off purchase of packages of Tests. One free English language test (GSET) with the 12 or 24 month Premium memberships

    Tests must be used within 12 months of purchase

    7-Day Money Back Guarantee provided that no test has been scored.

    In order to participate in GSET, you must have a stable high-speed internet connection and computer equipment with flash player, sound and a microphone.


    1. Formation of contract for Paid Services

    2. The ordering process for Paid Services on the Site allows you to check your order before you proceed with your purchase: please check the details of the order before you proceed to payment. We will send you a confirmation email each time that you purchase a Paid Service. The contract between you and busuu for the relevant Paid Service, which is subject to these Paid Services Terms, is formed at the time we send such confirmation email.
    3. Payment

    4. By placing an order, you agree to pay the stipulated fees for the relevant Paid Service(s) by credit card or any other form of payment accepted by busuu, along with the VAT (if applicable) and any other fees or amounts associated with such Paid Service(s). The most recent fees for each Paid Service are set out here: and you acknowledge and agree that such fees may change from time to time. Any price changes will be announced on the busuu website and will not affect existing subscriptions (so if you have signed up for a membership for a certain price, price changes won’t affect your existing subscription, and will only apply to any future subscription purchase).
    5. busuu uses secure payment service providers to make sure that your payments are secure.
    6. Subscriptions

    7. In relation to Paid Services that are offered on a subscription basis, busuu offers different subscription periods so that you can choose the one that best meets your needs. Payment for subscription-based Paid Services is made in advance. Details of the different subscription types and prices are available here:
    8. Where a subscription-based Paid Service renews automatically, your credit card will be charged automatically at the end of your current subscription period and your subscription will, unless you cancel it, be renewed for the same period of time. Subscriptions do not expire during the subscription period due to non-use of the subscribed Paid Service. You can check on the length of your subscription at any time by viewing your account information or going to "Settings" and then “Subscription” within the Site.
    9. Promotions and Free Offers

    10. busuu may run promotions and free offers which may be subject to additional terms or restrictions. These promotions and offers may not be shared among different Users.
    11. Refunds

    12. Please be advised before you pay that, unless and to the extent expressly set out to the contrary in these Paid Services Terms (and particularly the 7-Day Money Back Guarantee described in clause 5.1), any amounts paid in advance will not be refunded.

    1. Termination by you – 7-Day Money Back Guarantee

    2. You may cancel any purchase of a Paid Service and claim a refund from busuu for any reason within the first 7 working days following the initial purchase. However, in relation to Live Lessons, you will lose your right to a refund as soon as you schedule a lesson. Your rights to terminate and claim a refund are referred to elsewhere in these terms as the “7-Day Money Back Guarantee”.
    3. Termination by busuu

    4. busuu may suspend or terminate your access to and/or use of any one or more Paid Services immediately and without liability if:
      1. busuu has reason to believe that you are in breach of or have acted inconsistently with these Paid Services Terms; or
      2. busuu is entitled to suspend or terminate your account, or your use of the Service generally, under the Terms of Service.
    5. If busuu terminates your access to or use of a Paid Service where you are not in breach of the Terms of Service or these Paid Services Terms, busuu will provide you with a pro rata refund representing the portion of the relevant Paid Service that you have not used. Such a refund is your sole remedy in respect of such a termination.

    1. Registration Data

    2. Further to clause 4 of the Terms of Services, you must ensure that:
      1. all Registration Data you submit to the Service (which includes any payment information) is true, accurate, current and complete; and
      2. you will keep all Registration Data (such as your email address) up to date.
    3. If any Paid Service is suspended or cancelled, we may delete or stop your access to any of the information contained in the Service relating to your use of such Paid Service (including, where relevant, any information in your Premium Services account). busuu declines any responsibility for the loss of information as a consequence of the cancellation of Paid Services.
    4. In any event, busuu reserves the right to contact you at any time to verify your Registration Data, including any data relating to payments that you may have submitted to the Service.
    5. Unauthorised use

    6. You must protect your account and the Paid Services you purchase from unauthorised and fraudulent use. Please notify busuu immediately at of any unauthorised or fraudulent use of your Paid Services or when you suspect that your account may be at risk.
    7. Amounts paid to busuu before you report an unauthorised or fraudulent use of your account will not be refunded. busuu has the right to close or cancel the account of any User in the event of any unauthorised or fraudulent use of their account or any Paid Service.
    8. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of any Paid Service, use of any Paid Service, or access to any Paid Service without the express prior written consent of busuu.

    1. The Registration Data, any other information that busuu collects about you in relation to your use of the Paid Services, are subject to our Privacy Policy, the terms of which, along with the Terms of Service, are incorporated into these Paid Services Terms by reference.
    2. By purchasing and/or using any Paid Service, you also indicate that you understand and consent to the practices used to collect, use and disclose information relating to such use and/or purchase as described in our Privacy Policy.

    1. busuu warrants that each Paid Service will comply in all material respects with its description as set out in these Paid Services Terms or as otherwise set out on the Site.
    2. You understand and accept that, except for the warranty in clause 8.1, (i) each Paid Service is provided “AS IS” and that you use any Paid Service at your own risk, and (ii) that to the fullest extent permitted by applicable law, busuu expressly disclaims all warranties of any kind, whether express or implied, including but not limited to any implied warranties of merchantability, fitness for a particular purpose and non-infringement. In particular and without limitation to the foregoing, busuu does not, except to the extent provided to the contrary under the warranty in clause 8.1, assume any responsibility for any improvement of your language learning; the timeliness, deletion, mis-delivery or non-delivery of information; failure to store any user communications or personalisation settings; restriction or loss of access; any bugs or other errors; unauthorised use due to your sharing of access to the Paid Service; or any malfunction and/or inadequacy of the internet connection or the computer you are using. In addition, busuu does not warrant that the Service or any part of it will be uninterrupted or error-free. However, this clause is subject to clause 8.4 below.
    3. Without prejudice to clause 8.2 but subject to clause 8.4, you expressly agree that busuu shall not be liable for any:
      1. loss of profit;
      2. loss of goodwill;
      3. loss of use;
      4. loss of opportunity;
      5. loss of data;
      6. loss of anticipated savings;
      7. (in each case whether direct or indirect), nor
      8. for any indirect, incidental, special, consequential or exemplary damages (even if busuu has been advised of the possibility of such damages),
      9. resulting from any matter relating to the Site, the Service or the Content.
    4. However, busuu does not restrict its liability for fraud, death or personal injury caused by its negligence, nor any other liability which busuu is not permitted to restrict or exclude as a matter of applicable law.
    5. Subject to clauses 8.2, 8.3 and 8.4, the maximum aggregate liability of busuu to you in relation to any Paid Service (whether such liability arises in contract, tort (including negligence) breach of statutory duty or otherwise shall, to the fullest extent permitted by applicable law, not exceed the amount paid by you for such Paid Service.
    6. In the event that you have a dispute with another User related to, arising from, or in any way connected with use of any Paid Service, you release busuu from claims, demands and damages of every kind and nature arising out of or in any way connected with such dispute.

    1. Changes to the Paid Services Terms. These Paid Services Terms may be updated from time to time by busuu. All changes will be posted on the Site. You can review the most current version of the Paid Services Terms at any time Any changes to the Paid Services Terms will not apply to Paid Services that you have already purchased, but will apply to any further purchases to that you make after the changes have been introduced.
    2. Applicable legislation and jurisdiction. The Paid Services Terms and the relationship between you and busuu shall be governed by the laws of England without regard to any conflict of law provisions of any jurisdiction. You and busuu agree to submit to the exclusive jurisdiction of the English courts, except that busuu may seek injunctive relief in any jurisdiction in order to enforce its rights under these Paid Services Terms.
    3. Third party rights. No person other than you shall have any rights under these Paid Services Terms in relation to your access and/or use of the Paid Services other than you and busuu, provided that busuu’s third party licensors may take action against you to enforce their Intellectual Property Rights or other rights.
    4. Waiver and severability of terms. The failure of busuu to exercise or enforce any right or provision of the Paid Services Terms shall not constitute a waiver of such right or provision. If any provision of the Paid Services Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Paid Services Terms remain in full force and effect.
    5. Entire agreement. You agree that these Paid Services Terms, together with the Terms of Service, represent the entire understanding between you and busuu in respect of your relationship with busuu as a User of Paid Services. Subject to clause 9.1, the Paid Services Terms together with the Terms of Service supersede any previous agreements between you and busuu relating to the Paid Services including any previous version of the Paid Services Terms and/or Terms of Service.

    1. busuu may contact you and send you notices, including those relative to changes in these Paid Services Terms, by email, regular post or by posting announcements on the website.
    2. Please contact us for any questions you might have or to report any violations of these Paid Services Terms at

Last updated: December 2013